Customer Service Matters

"It was absolutely the best money we have ever spent. The return compared to the value gained far outweighed the investment. In the first forty weeks this year, we surpassed our total revenue from last year. We are experiencing the greatest profits in our history as a result of the principles and teamwork developed."–Vice President, Contract Carrier Company

It sounds simple, but successful organizations recognize that customer satisfaction stems from a series of interconnected causes and disciplines, and that customer loyalty drives profitability and growth. This complete experience is what can cause a customer to become a champion for an organization.

This module begins with taking 100% responsibility for yourself and the attitude you convey. Each time you come into contact with a customer, your attitude is showing. The challenge is to maintain a friendly, low pressure and high service environment for your customers and keep yourself productive and service -- oriented throughout your day.

At the completion of this module, participants will be able to:

• Assess Customer Service Attitudes to set goals for improvement
• Incorporate the Four Drivers of Customer Service to build customer relationships
• Apply Attitude Control Principles to manage their attitudes
• Use conversational language to keep the interaction low pressure

Schedule:

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